FREQUENT
FREQUENTLY ASKED QUESTIONS
Maybe yours is among them!
FREQUENT
Answers to
Products and services from ELSPRO
Do you have questions about our products, delivery times or services? Then you’ve come to the right place! As your partner for high-quality electrical engineering “Made in Germany”, we have compiled the answers for you. Discover solutions to the most frequently asked questions – quickly and to the point. And if your question is not listed? Our team is just a click or call away and will be happy to assist you with expertise and commitment.
How do I order ELSPRO products or receive a quote?
Simply call +49 2103 9710-10, send an email to info@elspro.de or use our contact form. You will usually receive your individual offer on the same day.
How long is the delivery time?
Our regular delivery time for finished goods is 2-3 weeks, depending on the current capacity utilization of our production.
Tip: For selected products we also offer a 24-hour production service for selected products – please contact us!
Can I also get products from stock at short notice?
Yes, many of our standard products are in stock or available at short notice. For particularly urgent cases, please contact us directly – we will find a solution!
Can I also order spare parts individually?
Yes, many components of our products are interchangeable. Our spare parts service can help you quickly – simply send us an inquiry with the article number and description.
What is the guarantee on ELSPRO products?
Our stationary lighting comes with a 5-year guarantee – quality and durability are our top priorities.
My product is defective - what can I do?
No problem – many of our products can be repaired or repaired with spare parts – sustainable use of resources is important to us! Please simply send in the product using our service form. We will take care of it.
My product is defective - what can I do?
No problem – our experienced team will support you with a tailor-made lighting calculation, e.g. for halls, parking lots, factory roads or entire properties.
Get in touch with us!
I cannot find my product or article number in the online store.
Our online store contains over 2,000 items – but our overall portfolio is much more extensive! In over 40 years of ELSPRO, we have implemented thousands of solutions. Our field service will be happy to help you.
Where can I test or see ELSPRO products live?
Visit us at a trade fair – take a look at our trade fair calendar. Or arrange a direct visit by our sales representatives at your location!
I need the operating instructions for my product.
Our office staff will be happy to help you. Alternatively, you can also call us, use our website chat directly or contact us at info@elspro.de.
Can I also buy from ELSPRO as a private customer?
Our products are primarily aimed at commercial customers, specialist companies and local authorities. If you are interested in our products, we will be happy to put you in touch with the right specialist partner.
Does ELSPRO offer individual special solutions?
Yes, whether special lengths, special designs or complex system solutions – we work with you to develop the right concept and product.
Which IP protection classes do products comply with?
Depending on the area of application, our products are equipped with different degrees of protection – from IP 44 to IP 69K. Details can be found on the respective product pages or in the data sheet.
Are your products "Made in Germany"?
Yes, the majority of our products are manufactured in our factory in Langenfeld (NRW) – quality from Germany!
Which sectors does ELSPRO serve?
Our solutions are used in numerous areas: from industry, municipal utilities and energy suppliers to fire departments, THW and disaster control.
Our products are designed to function reliably even under the most extreme conditions.
What makes ELSPRO products special?
Our products are characterized by their extreme durability, robustness and quality.
We rely on:
- High-quality materials
- Repairability and availability of spare parts
- Sophisticated technology for use in real working life
“We don’t build for the catalog – we build for use.”
Does ELSPRO also offer training or technical advice?
Yes, our sales and technical experts offer individual advice, product training and instruction – in person, over the phone or via video call.
Ideal for planners, purchasers, electrical installers or municipal companies.
How sustainably does ELSPRO work?
For us, sustainability means
- Repairing instead of throwing away – many products can be repaired using simple spare parts
- Production on site in Germany
- Long product life cycles
- Renunciation of planned obsolescence
- Packaging with the lowest possible use of materials
What is the "ELSPRO Service Plus" promise?
With ELSPRO Service Plus we offer:
- Fast quotation processing (often on the same day)
- Reliable delivery times
- Personal availability
- technical support
- Long-term availability of spare parts
- Repair service for defective devices
- Rapid assistance in the event of faults or queries
Is there a newsletter?
Stay up to date on new products, trade fair appearances, industry solutions and special promotions – simply register via our website for the ELSPRO newsletter via our website. You can also follow us on LinkedIn or visit our news page.
Does ELSPRO also offer individual project solutions?
Yes, absolutely! In addition to our standard range, we also develop customized special solutions. Our field service will help you to realize a tailor-made solution. We will be happy to provide you with lighting calculations or carry out product tests on site.
Can I buy from ELSPRO as a local authority or public body?
Naturally. We supply municipal facilities, building yards, fire departments, rescue services, energy suppliers and authorities directly. We are also happy to provide all relevant certificates and tender documents.
Where can I find the product data sheets?
These are available to you directly on the product page in the download area.
If you have special requirements, our technical office staff will be happy to help you.
What does "IP protection class" mean for ELSPRO products?
The IP protection class indicates how well a product is protected against the ingress of dust and water. We offer products with protection ratings up to IP69K – i.e. extremely resistant to high-pressure and steam jet cleaning. Perfect for tough applications.
How can I experience ELSPRO live?
Our field service is available throughout Germany and will be happy to visit you on site – with demo products in tow. Alternatively, we offer live video consultations and demonstrations via Microsoft Teams. Or you can visit us at a trade fair in your region
