{"id":13010,"date":"2025-05-12T16:10:31","date_gmt":"2025-05-12T14:10:31","guid":{"rendered":"https:\/\/www.elspro.de\/frequently-asked-questions\/"},"modified":"2025-06-16T16:30:12","modified_gmt":"2025-06-16T14:30:12","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.elspro.de\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2621yxi-bc163e07dbe609324f93ea1618a0e531\">\n.avia-section.av-2621yxi-bc163e07dbe609324f93ea1618a0e531{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.elspro.de\/wp-content\/uploads\/elspro_header_faq.png);\nbackground-position:0% 0%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-2621yxi-bc163e07dbe609324f93ea1618a0e531 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-bg-style-scroll av-minimum-height av-minimum-height-50 av-height-50  container_wrap fullsize'  data-section-bg-repeat='no-repeat' data-av_minimum_height_pc='50' data-av_min_height_opt='50'><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-13010'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-10nlf4m-50bfe671bb7892323b5719a0fa8e7640\">\n.flex_column.av-10nlf4m-50bfe671bb7892323b5719a0fa8e7640{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-10nlf4m-50bfe671bb7892323b5719a0fa8e7640 av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-n8iavq-5cd334de9a8c714ed4427144f14b1dea '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1><span style=\"color: #008bd2; font-size: 60px;\">FREQUENT\u00adLY<\/span><br \/>\n<span style=\"color: #008bd2; font-size: 60px;\">ASKED QUESTIONS<\/span><\/h1>\n<p><span style=\"font-size: 30px;\"><strong><span style=\"color: #008bd2;\">Maybe yours is among them!<\/span><\/strong><\/span><\/p>\n<\/div><\/section><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='av_section_2'  class='avia-section av-245rjue-3b005ad9a509c1b0c17b6a46e55c391f main_color avia-section-default avia-no-border-styling  avia-builder-el-3  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-13010'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-sbto1i-e5b8ddee27c0ccc92df649365ebde9f2 av_three_fourth  avia-builder-el-4  avia-builder-el-no-sibling  first flex_column_div  '     ><section  class='av_textblock_section av-mal6q66y-8a50af2901eda70e23b1eb4465121edb '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2><span style=\"color: #008bd2;\">Answers to<\/span><br \/>\nProducts and services from ELSPRO<\/h2>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-mal6rg1a-e0f46076951e324f9a2cfed1b4e10a8f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Do you have questions about our products, delivery times or services? Then you&#8217;ve come to the right place! As your partner for high-quality electrical engineering &#8220;Made in Germany&#8221;, we have compiled the answers for you. Discover solutions to the most frequently asked questions &#8211; quickly and to the point. And if your question is not listed? Our team is just a click or call away and will be happy to assist you with expertise and commitment.<\/p>\n<\/div><\/section><\/p><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_3'  class='avia-section av-7r9skqe-bbbf14542885b9bc7820fdd86f8204d1 main_color avia-section-default avia-no-border-styling  avia-builder-el-7  el_after_av_section  avia-builder-el-last  faq avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-13010'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-77p3x4m-cc47df68d34ab59622c8acdf212a2d02 av_one_full  avia-builder-el-8  el_before_av_one_full  avia-builder-el-first  first flex_column_div  '     ><section  class='av_textblock_section av-mbj4hdfz-a5d2b152929970841c97e622d90fdcb0 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3><strong>Order &amp; Offers<\/strong><\/h3>\n<\/div><\/section><br \/>\n<div  class='togglecontainer av-mbj4jan4-c380d2c42b2c9ad3bd755be231b9bf4e  avia-builder-el-10  el_after_av_textblock  el_before_av_textblock  faq_accordion' >\n<section class='av_toggle_section av-65xe5rq-b6be440cfd2a2e25ea5a66312d4dbd93'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-1' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1'><strong>How do I order ELSPRO products?<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>You can order our products directly online in our <a href=\"https:\/\/shop.elspro.de\/\" target=\"_blank\" rel=\"noopener\">webshop<\/a>. Alternatively, you can also order by phone on <strong>+49 2103 9710-10<\/strong>, by email to <a href=\"mailto:verkauf@elspro.de\" target=\"_blank\" rel=\"noopener\">verkauf@elspro.de<\/a> or use our <a href=\"https:\/\/www.elspro.de\/en\/contact\/contact-directions\/\" target=\"_blank\" rel=\"noopener\">contact form<\/a>.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-5ltnmt2-49c406235515d3ee5b13d0406172aedb'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-2' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2'><strong>How do I get an offer for an ELSPRO product?<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>You can request your offer directly online in our <a href=\"https:\/\/shop.elspro.de\/\" target=\"_blank\" rel=\"noopener\">webshop<\/a>. Alternatively, you can reach us by phone on <strong>+49 2103 9710-10<\/strong>, by email at <a href=\"mailto:verkauf@elspro.de\" target=\"_blank\" rel=\"noopener\">verkauf@elspro.de<\/a> or by using our <a href=\"https:\/\/www.elspro.de\/en\/contact\/contact-directions\/\" target=\"_blank\" rel=\"noopener\">contact form<\/a>. As a rule, you will receive your individual offer <strong>on the same day<\/strong>.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-5gyz1x2-0792dcc3811eddaeb3b775b066104c9e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-3' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3'><strong>I would like to order in the ELSPRO Webshop, but I don\u2019t see any prices?<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>To view the prices in the ELSPRO Webshop, you must first <a href=\"https:\/\/shop.elspro.de\/customer\/account\/create\/\" target=\"_blank\" rel=\"noopener\"><u>register<\/u><\/a> or <a href=\"https:\/\/shop.elspro.de\/customer\/account\/login\/\" target=\"_blank\" rel=\"noopener\"><u>log in<\/u><\/a>. After logging in, all available options and prices will be displayed.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mbj4m7bu-ad40c1ee7b0fb73680cc723f50d67342'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-4' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4'><strong>Can I buy from ELSPRO as a local authority or public body?<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Naturally. We supply <strong>municipal facilities, building yards, fire departments, rescue services, energy suppliers and authorities<\/strong> directly. We are also happy to provide all relevant <strong>certificates and tender documents<\/strong>.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mbj4mx17-28b8c61afed78912cfc5e50f035ede44'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-5' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5'><strong>Can I also buy from ELSPRO as a private customer?<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Our products are primarily aimed at <strong>commercial customers<\/strong>. If you are interested in our products as a private individual, please contact an electrical retailer near you.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n<section  class='av_textblock_section av-mbj4nk3k-d15e55affe77d8473222b891e1bc5dcc '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3><strong>Delivery &amp; availability<\/strong><\/h3>\n<\/div><\/section><br \/>\n<div  class='togglecontainer av-mbj4o240-db251eda1812b701a581027f4431cda3  avia-builder-el-12  el_after_av_textblock  el_before_av_textblock  faq_accordion' >\n<section class='av_toggle_section av-3dxvomu-644b877da82d744cc65e43e9f6b75e96'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-6' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6'><strong>How long is the delivery time?<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Our regular delivery time for production goods is <strong>2 to 3 weeks<\/strong>, depending on the current capacity utilization of our production.<br \/>\n<strong>Tip:<\/strong> We also offer a <a href=\"https:\/\/www.elspro.de\/en\/products\/express-article\/\" target=\"_blank\" rel=\"noopener\">24-hour production service <\/a>for selected products &#8211; please contact us!<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-bg8t7a-103207308357cd60ae7d586a5e39ba62'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-7' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7'><strong>Can I also get products from stock at short notice?<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes, many of our standard products are <strong>in stock<\/strong> or available at short notice. For particularly urgent cases, please contact us directly &#8211; we will find a solution!<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n<section  class='av_textblock_section av-mbj4rhsj-a791ff448800030a5f3276ccd801c4b1 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3><strong>Products &amp; application<\/strong><\/h3>\n<\/div><\/section><br \/>\n<div  class='togglecontainer av-mbj4vjqe-97bd6497d1508da8c22415666dcfcf43  avia-builder-el-14  el_after_av_textblock  avia-builder-el-last  faq_accordion' >\n<section class='av_toggle_section av-2ydxi6u-793e694bf0ea0de522cf30fe97568427'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-8' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-8'><strong>I\u2019m not sure which lights I need.<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>No problem &#8211; our experienced field service team will support you with a <strong>customized lighting calculation<\/strong>, e.g. for halls, parking lots, factory roads or entire properties. <a href=\"https:\/\/www.elspro.de\/en\/contact\/contact-directions\/\" target=\"_blank\" rel=\"noopener\">Get in touch with us<\/a><strong>!<\/strong><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-2ho8u8m-441b77b89dd12c95795e25f58233e2ea'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-9' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-9'><strong>I cannot find my product or article number in the ELSPRO online store<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-9' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Our <a href=\"https:\/\/shop.elspro.de\/\" target=\"_blank\" rel=\"noopener\">online store<\/a> contains <strong>over <em>2,000 items<\/em><\/strong> &#8211; but our overall portfolio is much more extensive! In over <strong>40 years of ELSPRO<\/strong> we have realized thousands of solutions. Our <a href=\"https:\/\/www.elspro.de\/en\/contact\/technical-experts\/\" target=\"_blank\" rel=\"noopener\">field service<\/a> and <a href=\"https:\/\/www.elspro.de\/en\/contact\/internal-sales\/\" target=\"_blank\" rel=\"noopener\">office staff<\/a> will be happy to help you find the right one.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-27p6bau-01ae17bfd97853f58e41748a9ece05fa'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-10' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-10'><strong>What guarantee is there on stationary lighting from ELSPRO?<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-10' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Our <strong>stationary lighting<\/strong> comes with a <strong>5-year guarantee<\/strong> &#8211; quality and durability are our top priorities.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1g6plbq-3dc3f59324042f02788314fee46531d0'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-11' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-11'><strong>Does ELSPRO offer individual special solutions?<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-11' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>In addition to our standard range, we also develop <strong>customized special solutions<\/strong>. Whether <strong>special designs, special lengths or intelligent system solutions<\/strong> &#8211; we work with you to develop the right concept and product. Our <a href=\"https:\/\/www.elspro.de\/en\/contact\/technical-experts\/\" target=\"_blank\" rel=\"noopener\">field service<\/a> will help you to realize a tailor-made solution. We are also happy to provide you with <strong>lighting calculations <\/strong>or carry out<strong> product tests on site<\/strong>.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-z318nq-0c1aeb761f4cb3bbb6c9d82ead5b68b3'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-12' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-12'><strong>Are your products \"Made in Germany\"?<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-12' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes, the majority of our products are manufactured in our factory in <strong>Hilden (NRW)<\/strong> &#8211; quality from Germany!<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-vg65w6-b4e15459b2f51b60b24e17fe96f9f844'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-13' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-13'><strong>Which sectors does ELSPRO serve?<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-13' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Our innovative solutions have proven themselves in a wide range of applications &#8211; whether in <strong>industry<\/strong>, at <strong>municipal utilities<\/strong> and <strong>energy suppliers<\/strong> or <strong>at fire departments<\/strong>, the <strong>THW<\/strong> and in <strong>disaster control<\/strong>. Developed to meet the highest demands, our products impress with maximum reliability and performance even under extreme conditions.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mbj4w55a-360fce19947052ba07a6482f7fd45770'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-14' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-14'><strong>What makes ELSPRO products special?<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-14' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Our products are characterized by their <strong>extreme durability, robustness and quality<\/strong>.<br \/>\nWe rely on:<\/p>\n<ul>\n<li>high-quality materials<\/li>\n<li>Repairability and availability of spare parts<\/li>\n<li>Sophisticated technology for use in everyday working life<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mbj4wudp-a19e7addcf8bff26eaf315abdd290046'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-15' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-15'><strong>What does \"IP protection class\" mean for ELSPRO products?<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-15' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>The <strong>IP protection class<\/strong> indicates how well a product is protected against the ingress of <strong>dust and water<\/strong>. We even offer products up to the highest protection class <strong>IP69K<\/strong> &#8211; i.e. extremely resistant to high-pressure and steam jet cleaning. Perfect for tough applications.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div><div  class='flex_column av-1z25gvq-43b5253e5f338207813fc97a0036f49e av_one_full  avia-builder-el-15  el_after_av_one_full  avia-builder-el-last  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-mbj4o9nf-8f97ee912859dc38a4ee4cb992e5e80c '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3><strong>Service, repair &amp; spare parts<\/strong><\/h3>\n<\/div><\/section><br \/>\n<div  class='togglecontainer av-mbj4ph94-967e4d92504828a1fc0c022cf51cd0ce  avia-builder-el-17  el_after_av_textblock  el_before_av_textblock  faq_accordion' >\n<section class='av_toggle_section av-17v6evq-e97497783f6219bc1c0d65a782923580'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-16' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-16'><strong>Can I also order spare parts individually?<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-16' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes, many components of our products are <strong>interchangeable<\/strong>. Our spare parts service can help you quickly &#8211; simply send us an inquiry with the article number and description.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-x1mhrq-ea91ac8f68bb09604a6f05ce77d7036f'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-17' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-17'><strong>My product is defective - what can I do (returns)?<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-17' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>No problem &#8211; many of our products can be <strong>repaired<\/strong> or repaired with <strong>spare parts<\/strong> &#8211; sustainable use of resources is important to us! Please simply send in the product using our <a href=\"https:\/\/www.elspro.de\/wp-content\/uploads\/Serviceformular-fuer-Warenruecksendung_2025.pdf\" target=\"_blank\" rel=\"noopener\">service form<\/a>. We will take care of it. Our address is:<\/p>\n<p>ELSPRO Elektrotechnik GmbH &amp; Co. KG<br \/>\nKleinh\u00fclsen 47<br \/>\n40721 Hilden<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mbj4q2x6-7e2fc735b7c0cb6c5a13dcc606b406bf'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-18' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-18'><strong>What is the \"ELSPRO Service Plus\" promise?<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-18' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>With ELSPRO<strong> Service Plus<\/strong> we offer:<\/p>\n<ul>\n<li>Fast quotation processing (often on the same day)<\/li>\n<li>Reliable delivery times<\/li>\n<li>Personal availability<\/li>\n<li>technical support<\/li>\n<li>Long-term availability of spare parts<\/li>\n<li>Repair service for defective devices<\/li>\n<li>Rapid assistance in the event of faults or queries<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n<section  class='av_textblock_section av-mbj4x9qd-8cff3b1f26d5ef83c5c94ee26c479ced '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3><strong>Advice, training &amp; contacts<\/strong><\/h3>\n<\/div><\/section><br \/>\n<div  class='togglecontainer av-mbj4y7t0-7bd9995754a9b994da7d5fe7d07743d1  avia-builder-el-19  el_after_av_textblock  el_before_av_textblock  faq_accordion' >\n<section class='av_toggle_section av-1tulxbq-fec3a9631a5390bd4a4b5b35fa3c909a'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-19' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-19'><strong>Does ELSPRO also offer training or technical advice?<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-19' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes, our sales and technical experts <strong>offer individual advice, product training, instruction and electrotechnical safety seminars<\/strong> &#8211; in person, over the phone or via video call.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-16nu21i-df452e99d6ab00851722a945c82fae62'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-20' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-20'><strong>How do I find my personal contact in the back office?<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-20' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>You will be forwarded directly to your contact person by telephone on <strong>+49 2103 9710-10<\/strong>.<br \/>\nBy e-mail to <a href=\"mailto:verkauf@elspro.de\" target=\"_blank\" rel=\"noopener\"><u>verkauf@elspro.de<\/u><\/a> you will receive an answer from your personal contact person.<br \/>\nDo you already know the name of your contact person in the back office? Then you can find <a href=\"https:\/\/www.elspro.de\/en\/contact\/internal-sales\/\" target=\"_blank\" rel=\"noopener\">it here<\/a> the contact details.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-nyiy0m-7360d1f83ce975e4032f5e27cfccc096'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-21' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-21'><strong>How do I find my personal consultant in the field?<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-21' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Use our <a href=\"https:\/\/www.elspro.de\/en\/contact\/technical-experts\/\" target=\"_blank\" rel=\"noopener\">consultant service<\/a>: Simply enter your zip code and find your personal specialist consultant in the field quickly and easily.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mbj4zb6p-9bfc90b01e043b38e95cb801e1c7b5ae'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-22' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-22'><strong>I need the operating instructions for my product.<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-22' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Our <a href=\"https:\/\/www.elspro.de\/en\/contact\/internal-sales\/\" target=\"_blank\" rel=\"noopener\">office staff<\/a> will be happy to help you. Alternatively, you can also call us on <strong>+49 2103 9710-10 <\/strong><em>,<\/em> use our <strong>website chat<\/strong> directly or contact us at <a href=\"mailto:verkauf@elspro.de\" target=\"_blank\" rel=\"noopener\">verkauf@elspro.de<\/a>.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n<section  class='av_textblock_section av-dilunq-c37b07b0402e8cfd8e5ffc44456e27a7 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3><strong>Sustainability &amp; responsibility<\/strong><\/h3>\n<\/div><\/section><br \/>\n<div  class='togglecontainer av-3muo1di-a1f355ea041f1d66373a84613a82bba8  avia-builder-el-21  el_after_av_textblock  el_before_av_textblock  faq_accordion' >\n<section class='av_toggle_section av-10okt2-148b946855ef89a10928267e3f488745'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-23' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-23'><strong>How sustainably does ELSPRO work?<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-23' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>For us, sustainability means<\/p>\n<ul>\n<li><strong>Repairing instead of throwing away<\/strong> &#8211; many products can be repaired thanks to the high availability of spare parts<\/li>\n<li><strong>Production on site<\/strong> in Germany<\/li>\n<li><strong>Long product life cycles<\/strong><\/li>\n<li>Packaging with the lowest possible use of materials and environmentally friendly materials<\/li>\n<\/ul>\n<p>We are certified according to <a href=\"https:\/\/www.elspro.de\/en\/elspro-strengthens-environmental-management-with-iso-14001\/\" target=\"_blank\" rel=\"noopener\">DIN EN ISO 140001<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n<section  class='av_textblock_section av-mbj5224g-7ee9033e76e0c796cc8b2eb2e9adc02e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3><strong>Experience live, News &amp; Media<\/strong><\/h3>\n<\/div><\/section><br \/>\n<div  class='togglecontainer av-mbj53w4o-e624136bc35143bd8f4cfb6545f50312  avia-builder-el-23  el_after_av_textblock  el_before_av_textblock  faq_accordion' >\n<section class='av_toggle_section av-mbj553o5-529c9f2bb7365975688b25829df60e4b'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-24' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-24'><strong>Where can I test or see ELSPRO products live?<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-24' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Visit us at a trade fair &#8211; take a look at our <a href=\"https:\/\/www.elspro.de\/en\/company\/trade-fairs\/\" target=\"_blank\" rel=\"noopener\">trade fair calendar<\/a>.<br \/>\nOr arrange a direct <a href=\"https:\/\/www.elspro.de\/en\/contact\/technical-experts\/\" target=\"_blank\" rel=\"noopener\">visit by our sales representatives<\/a> at your location!<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1lkqrdi-593f536b2b7b1bef8368b1b1367d09af'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-25' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-25'><strong>How can I experience ELSPRO live?<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-25' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Our <a href=\"https:\/\/www.elspro.de\/en\/contact\/technical-experts\/\" target=\"_blank\" rel=\"noopener\">field service is available throughout Germany<\/a> and will be happy to visit you on site &#8211; with <strong>demo products in tow<\/strong>. Alternatively, we offer <strong>live video consultations<\/strong>. Or you can visit us at a <a href=\"https:\/\/www.elspro.de\/en\/company\/trade-fairs\/\" target=\"_blank\" rel=\"noopener\">trade fair<\/a> in your region.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-12j1tyu-fc5cdfbfa10d3285b64c5c53a99173c2'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-26' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-26'><strong>Are there any video tutorials or product presentations from ELSPRO?<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-26' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes, visit our <a href=\"https:\/\/www.youtube.com\/channel\/UCGruaQAn35kxS7t6MbcmrYw\" target=\"_blank\" rel=\"noopener\">YouTube channel<\/a> to experience ELSPRO products live. There you will find product presentations, operating instructions and other helpful videos.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-ued4za-732a5df5c2903303f8c5451ecca32e4f'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-27' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-27'><strong>Is there an ELSPRO newsletter?<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-27' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Stay up to date on <strong>new products, trade fair appearances, industry solutions and special promotions<\/strong> &#8211; simply sign up for the <strong>ELSPRO newsletter<\/strong> <a href=\"https:\/\/www.elspro.de\/infoletter\/anmeldung\/\" target=\"_blank\" rel=\"noopener\">here<\/a>. You can also follow us on <a href=\"https:\/\/www.linkedin.com\/company\/elspro-elektrotechnik-gmbh-co-kg\/\" target=\"_blank\" rel=\"noopener\">LinkedIn<\/a> or visit our <a href=\"https:\/\/www.elspro.de\/en\/news\/\" target=\"_blank\" rel=\"noopener\">news page<\/a>.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><br \/>\n<section  class='av_textblock_section av-mbj55q8g-7731c77292ece05cd9ee26220d059843 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>General contact options<\/h3>\n<\/div><\/section><br \/>\n<div  class='togglecontainer av-mbj56j4l-0af6f94aa9683cf8614e6ddccea8e08e  avia-builder-el-25  el_after_av_textblock  avia-builder-el-last  faq_accordion' >\n<section class='av_toggle_section av-na467q-596e21c411dd7b78c929ffd3d2b84f9b'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p data-fake-id='#toggle-id-28' class='toggler   '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-28'><strong>Any questions?<\/strong><span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-28' class='toggle_wrap  '  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>If you have any further questions, our team will be happy to help you at any time. Simply contact us by phone on <strong>02103 9710-10<\/strong>, by <a href=\"mailto:verkauf@elspro.de\" target=\"_blank\" rel=\"noopener\">e-mail <\/a>or via the <strong>website chat<\/strong>.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":18,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-13010","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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